Sustainability

1. Purpose and Values

Panamir OÜ is committed to responsible and sustainable business practices to ensure the quality of its products and services, while respecting human rights, the environment, and local communities. The core principles of our operations are ethics, transparency, fairness, and compliance with both international standards and local laws.

2. Responsible Sourcing

Panamir OÜ implements a rigorous supplier selection and auditing process to ensure that all materials and components meet the highest quality and responsibility standards. Suppliers are required to adhere to:

• Rainforest Alliance certifications, which confirm the ecological and social compliance of raw material sourcing and production processes.
• Kosher and Halal requirements, ensuring products meet various religious and cultural needs.
  Panamir OÜ partners only with suppliers who uphold ethical principles and demonstrate compliance with labor conditions, environmental and workplace safety standards, and the fight against human rights violations.

3. Environmental Sustainability and Responsibility

Environmental protection is a key aspect of our company. Panamir OÜ works to reduce its ecological footprint across the entire supply chain. We implement measures to optimize energy and water usage, minimize waste generation, and prefer biodegradable and recyclable materials.

4. Employee Welfare and Labor Rights

Panamir OÜ prioritizes the welfare of its employees by providing a safe and supportive working environment:

• Occupational health and safety – we comply with international and local safety standards and provide regular safety training to employees.
• Equal opportunities – we implement an equality and diversity policy, ensuring that all employees have equal opportunities and that the employer does not discriminate on the basis of gender, religion, origin, marital status, or other factors.
• Protection of human and labor rights – we ensure that employees’ rights are protected and working conditions comply with local and international laws and standards.
• Continuous professional development – we support employees’ personal growth by offering training and development opportunities that contribute to both company and individual growth.

5. Community Support and Collaboration

Panamir OÜ strongly advocates for the development and well-being of communities, offering local residents opportunities to work and contribute to the company’s operations. Our goal is to create a positive, long-term impact on the regions where we operate by promoting employment and providing access to training and development opportunities for the communities. We are dedicated to collaborating with local authorities to ensure a fair and sustainable impact on community members.

6. Transparency and Reporting

Panamir OÜ follows all local and international regulations and ethical business standards:

• Reporting and transparency – we provide regular reports on the impact of our operations and contribute to the publication of data to ensure transparency.
• Certifications and compliance – we ensure that all our activities comply with local laws and Rainforest Alliance, Halal, and Kosher standards, confirming our commitment to ethical and culturally appropriate solutions.
• Risk assessment and mitigation – we conduct regular risk analyses and develop action plans to prevent and address potential business-related risks.

7. Complaints and Claims Resolution

Panamir OÜ has established and follows an effective complaints and claims resolution system to ensure satisfaction and sustainable cooperation with all parties:

• Complaints mechanism – we provide a transparent and easily accessible complaints mechanism that can be used by any party, including employees, suppliers, and customers, with the option for anonymous submissions if needed.
• Corrective actions – we respond thoroughly to any raised issues by implementing necessary corrective measures and monitoring their effectiveness.
• Data retention and oversight – complaints and claims information is recorded according to regulations, and we retain evidence of the resolution process for at least two years.

8. Ethics and Legal Compliance

Our company strictly adheres to all relevant laws and regulations. We also follow the UN guidelines on human rights and implement responsible business practices to protect the interests of our employees, partners, and communities.

We are committed to the following principles:

• Fair business practices – we avoid any conflicts of interest and corruption, and we follow fair competition rules.
• Respect for human rights – we avoid any human rights violations and ensure that our employees and partners adhere to the same values.

Protection of customer and employee privacy – we strictly comply with data protection regulations and ensure the security and privacy of the information we collect.